Our furniture is thoughtfully designed by our in-house team in California, blending contemporary style with timeless appeal. Each piece undergoes rigorous quality checks and is crafted with care by skilled artisans using top-tier materials, ensuring durability and attention to detail in every aspect. This combination of local design expertise and globally sourced craftsmanship allows us to offer high-quality furniture that meets our standards of excellence.

When selecting materials, we prioritize beauty and durability to ensure each piece ages gracefully. Many of the materials we choose also adhere to high sustainability standards, reflecting our commitment to both quality and environmental responsibility.

Each product is offered in a thoughtfully curated selection of finishes, each one custom-designed to enhance the natural character and unique grain of the wood. These finishes are expertly developed to bring out the beauty inherent in each wood species, ensuring that the final look reflects both quality and artistry. If you wish to have a custom wood finish, please send us an email at contact@maisonbyphan.com – we would be delighted to help bring your vision to life.

Yes, our items are customizable! Since we operate on a made-to-order basis, we can tailor pieces to your specifications. Please send us an email at contact@maisonbyphan.com – we’d be happy to help craft your dream furniture.

The Maison By Phan Interiors team is delighted to support projects of all sizes and complexities. For inquiries or assistance, please reach out to customerservices@maisonbyphan.com.

Our furniture is meticulously crafted to enhance the beauty of every room in your home. However, please note that these pieces are intended for indoor use only and are not suitable for outdoor environments.

Your card will be charged in full when you place your order.

To prepare for your Maison By Phan delivery, follow these steps:

Note Key Dimensions: Review the Width (W), Depth (D), and Height (H) of your piece, provided on the product page.
Measure Your Home’s Entryway Path: Check doorways, hallways, and any narrow spaces along the path to ensure clearance.
Verify Fit: The entryway width should exceed your furniture’s depth or height. Pieces are often maneuverable by removing legs or bases.

Our delivery partners are here to assist, ensuring a smooth delivery experience. For more details, feel free to contact us at customerservice@maisonbyphan.com.

Your furniture is custom crafted and made to order. From the time of purchase, it typically takes about 6–8 weeks for your items to arrive, depending on the specific product. However, in some cases, it may take up to 12 weeks. We’ll keep you updated along the way to ensure a smooth delivery experience.

Orders that ship will be delivered per the carrier’s standard policies. Your piece(s) will arrive in standard carrier packaging at your doorstep and will not require a signature.

We provide complimentary domestic shipping on all orders, so there is no additional cost for shipping within the country.

If you wish to use our White Glove Delivery, we charge a flat fee of $195 per order regardless of your total spend, the weight of your order, or the number of items you ordered. We will help to arrange delivery service where items are handled with extra care, typically including unpacking, assembly, placement, and removal of packaging materials.

Domestic Shipping: We offer shipping within the contiguous United States, excluding Alaska and Hawaii."

We strongly recommend accepting your delivery as soon as possible.

If you wish to return your order, please reach out to contact@maisonbyphan.com within 30 days of delivery to begin the return process. We will issue a refund for the full purchase price, minus a 20% restocking fee and any original shipping charges, once the items arrive at our warehouse and pass the quality check. Please note that return shipping costs will be at your own expense, unless the item is damaged, soiled, or shows signs of excessive use.

Please keep in mind that all items must be successfully delivered before a return can be initiated, and each item is eligible for only one exchange or return; any replacement will be considered final sale.

The following items are considered final sale and are not eligible for return or exchange:

Items undeliverable due to fit or size issues, or items that have been altered or customized after delivery.
Orders featuring bespoke customizations, including custom dimensions, configurations, or COM/COL (Customer’s Own Material/Leather).
Replacement parts, accessories, and additional items like slipcovers, cushions, and covers.
Shipping fees (non-refundable).

If your item arrives with a manufacturing defect or damage from transit, we are committed to resolving the issue. We may provide a repair or a replacement as needed.

Should you wish to exchange an item in your order, please contact contact@maisonbyphan.com within 30 days of delivery to initiate the exchange process. Exchanges incur a 20% exchange fee, and each item is eligible for only one exchange or return; any replacement will be considered final sale. Please note that shipping costs for exchanges will be at your own expense, as we do not offer free shipping on exchanged items.

Please note that the following items are final sale and cannot be returned or exchanged:

Items that we are unable to deliver due to fit or sizing issues, or items that have been altered or customized in any way after delivery.
Orders with bespoke customizations, including custom dimensions, configurations, or COM/COL (Customer’s Own Material/Leather).
Replacement parts, accessories, and additional items such as slipcovers, cushions, and covers.
Shipping charges (non-refundable).

If you have any questions regarding your eligibility for an exchange, please don’t hesitate to reach out to us at contact@maisonbyphan.com.

In the rare event that you suspect your product may have a manufacturing defect, please email photos of the issue to contact@maisonbyphan.com promptly for our team’s assessment. If a defect is confirmed, we will arrange for a professional repair to restore your piece to its ideal condition.