Welcome to Maison By Phan’s website (the “Site”). By using the Site, you agree to these Terms and any other applicable guidelines or rules. Please do not use the Site if you disagree with any Terms. For questions, contact us at contact@maisonbyphan.com.

1. Privacy Policy Please review our Privacy Policy to understand how we collect, use, and protect your data. By using our website, you consent to our data handling practices.

2. Electronic Communication By engaging with us online, you agree to receive electronic communications, including order confirmations, marketing materials, and legal notices, which satisfy legal communication requirements.

3. Eligibility You must be at least 18 years old, an emancipated minor, or have parental/guardian consent to use this website. If accessing our site on behalf of an entity, you affirm that you are authorized to bind that entity to these terms.

4. Intellectual Property Rights All content on this site—including images, designs, product descriptions, text, logos, and trademarks—is the exclusive property of Maison By Phan or its licensors. Unauthorized use, reproduction, distribution, or modification is strictly prohibited without prior written consent.

5. Limited License & Permitted Use We grant you a limited, non-transferable, non-exclusive license to access and use our site for personal, non-commercial purposes. You may not:

• Copy, modify, distribute, or create derivative works from any site content.

• Use automated tools (scrapers, bots) to extract data.

• Resell, sublicense, or commercially exploit any site content.

6. Product Descriptions, Specifications & Variations We make every effort to display product colors, materials, and finishes accurately; however, variations may occur due to monitor settings, lighting, and natural material differences. Handmade products may have slight imperfections, which are not defects but characteristics of craftsmanship.

7. Pricing, Payments & Order Processing

• All product prices are displayed before checkout, excluding taxes, duties, and shipping fees.

• We reserve the right to adjust pricing without prior notice, except for confirmed orders.

• Payments are securely processed through third-party payment providers. We are not liable for payment processing errors.

• Orders are considered final upon confirmation. Custom-made or special-order items are non-refundable.

8. Shipping & Delivery

• Estimated delivery times are provided as a guide and are subject to delays beyond our control.

• You are responsible for providing an accurate shipping address. Maison By Phan is not liable for lost shipments due to incorrect addresses.

• International orders may be subject to import duties and taxes, which are the buyer's responsibility.

9. Shipping Responsibility & Liability Once your order has been processed and handed over to the designated shipping carrier, responsibility for the package transfers to the carrier. While we take great care in securely packaging and shipping your order, Maison By Phan is not liable for:

• Lost or stolen packages after they have been marked as delivered.

• Transit delays caused by the shipping carrier, customs processing, or unforeseen circumstances.

• Damage to items occurring after acceptance by the courier.

In Case of Delays, Loss, or Damage: If your package is delayed, lost, or arrives damaged, we recommend contacting the shipping carrier directly for resolution, as they are responsible for package handling and final delivery.

We are happy to provide tracking information and assist where possible; however, ultimate responsibility for delivery lies with the shipping carrier. If you require further support, please reach out to us, and we will do our best to help facilitate a resolution.

10. Warranty & Returns

• Products are covered by a limited warranty under specific conditions. The warranty does not cover normal wear and tear, misuse, or unauthorized modifications.

• Returns must be initiated within 30 days of delivery and are subject to an 18% restocking fee, unless the return is due to a defective or incorrect item.

• Custom, final sale, or clearance items are not eligible for return.

11. Accounts & Security

• When creating an account, you must provide accurate, complete, and current information.

• You are responsible for maintaining the confidentiality of your login credentials and agree to notify us immediately of any unauthorized account access.

• We are not responsible for any loss resulting from unauthorized use of your account.

12. User Submissions & Content Ownership

• Any ideas, designs, feedback, or content submitted to Maison By Phan become our property, with full rights to use, modify, distribute, or commercialize without compensation.

• You may not submit content that infringes on third-party rights, is defamatory, or violates laws.

13. Third-Party Links & External Websites

• Our site may contain links to third-party websites for convenience. We are not responsible for their content, policies, or practices.

• Clicking on third-party links is at your own risk.

14. Prohibited Uses You must not use our website for:

• Illegal activities or fraudulent transactions.

• Accessing restricted or non-public areas.

• Impersonating others or misrepresenting affiliations.

• Disrupting site functionality through hacking, malware, or spam.

15. Disclaimer of Warranties

• Our website, content, and products are provided "as is" and "as available."

• We do not guarantee uninterrupted site operation or that product descriptions are free from errors.

• To the fullest extent permitted by law, we disclaim all warranties, including fitness for a particular purpose, merchantability, and non-infringement.

16. Limitation of Liability Maison By Phan is not liable for indirect, incidental, or consequential damages arising from your use of our site or products, including but not limited to:

• Loss of business or revenue.

• Inaccuracies in product descriptions.

• Shipping delays beyond our control.

Our maximum liability is limited to the total purchase price of your order.

17. Indemnification You agree to indemnify and hold Maison By Phan harmless from any claims, damages, legal fees, or liabilities resulting from your violation of these Terms.

18. Termination of Access We reserve the right to suspend or terminate your account and access to the Site at our sole discretion, with or without notice, for violations of these Terms.

19. Modifications to Terms & Conditions We may revise these Terms at any time. Updates will be posted on this page, and continued site use after changes constitutes your acceptance of the revised Terms.

For inquiries regarding these Terms, please contact: contact@maisonbyphan.com